The morning roll? The tasty beer after work? Almost everywhere, there’s a bit of Bühler involved—because Bühler is the specialist and technology partner for machines used in food processing. The requirements for food production are strict. Here, quality is no accident, and success is no matter of luck. Bühler remains true to this credo in the field of site networking and perimeter security, relying on the Managed Security Services from United Security Providers.
With 90 branches worldwide, production sites on five continents, and sales and service locations in 114 countries, the Bühler Group has a large operational reach. The Security Operations Center of United Security Providers (USP) manages Bühler’s firewalls at the perimeter, ensuring a secure connection between all sites and the corporate network around the clock. It protects them from Internet threats and guarantees reliable, uninterrupted operations.
BRUNO BEDIN: United Security Providers is the right Managed Security Service Provider for Bühler.
Success Story from the Project Start
Bühler has high demands for efficiency. After deciding on the Managed Security Services from USP, the rollout at the first 60 Bühler sites took place within just three months. An ambitious schedule for a large project. But thanks to USP’s experience—as a Managed Security Service Partner of Fortinet with Gold status—meticulous planning, and seamless collaboration, the old perimeter infrastructure was replaced within the target timeframe and operations were transferred to USP.
To meet the ambitious deadlines, all hardware was preconfigured by USP in Bern and shipped by air to the individual sites. Thanks to the preconfiguration, commissioning could be carried out with simple instructions by a local employee at each site, even without IT knowledge.
Customer Benefits
The decision to collaborate with USP as an experienced Managed Security Service Provider has proven itself in operations. The flexible offering, tailored to Bühler’s needs, excels across the board in technology, service quality, and operating times:
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The comprehensive service offering, flexibly configurable in a modular system, fits seamlessly with Bühler’s IT strategy. It meets both current and medium- to long-term requirements.
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Market leaders rely on market leaders: By using Fortinet® infrastructure, Bühler leverages FortiGate®, one of the most advanced firewall technologies.
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Operating hours can be selected per site. Main sites have 24/7 support, while sales offices use the more cost-efficient “local office hours” option.
Following the successful rollout within a short timeframe, operations confirmed that Bühler made the right choice: the service offerings and performance are perfectly aligned with Bühler’s needs. Processes at USP’s Security Operations Center in Bern run smoothly. The points of contact have excellent technological expertise, enabling efficient responses to all inquiries and incidents. An agile partner that employees at both the main Bühler site and individual branches can fully rely on: Bühler has found the right Managed Security Services provider in USP.
Interview Bruno Bedin, Project Manager IT-Infrastructure, Bühler
BRUNO BEDIN: The Managed Security Service offering from United Security Providers is precisely tailored to our needs. We can rely on the USP Security Operations Center.
What are the main advantages of working with United Security Providers?
B. Bedin: From the start, we had very competent technical partners at the table. We knew exactly what we wanted and where the challenges lay. This allowed us to discuss and shape the solution in detail from the beginning. All the technicians we worked with were always competent and very open to good solutions.
What are the biggest advantages of the new FortiGate® infrastructure for you?
B. Bedin: Fortinet FortiGate is a market leader in this area. An important advantage is that the systems are centrally managed and operate the same globally from a ruleset perspective. The fact that we can accommodate all current and potential future functions on a single box is, of course, a major added value.
What future requirements do you see for Bühler, and how will the USP Security Operations Center support you?
B. Bedin: I see several future requirements. For example: many small sites, guest access management, integrated Wi-Fi functions, and much more.